Eliza at Chagrin Falls

Ohio's licensing records list Eliza at Chagrin Falls in Bainbridge as an active Residential Care Facility with 133 licensed beds, State ID 2369R, first licensed in 2002. Below is everything the Ohio Department of Health and the Ohio Department of Aging publish about it, and how to use that record when you visit.

Is Eliza at Chagrin Falls licensed by the Ohio Department of Health?

Yes. Eliza at Chagrin Falls holds an active Residential Care Facility license, ODH State ID 2369R, for 133 beds; the current license runs from January 1, 2026 to December 31, 2026.

What do Ohio inspection records show for Eliza at Chagrin Falls?

The Consumer Guide lists 2 ODH licensure surveys for Eliza at Chagrin Falls in the past four years, with 4 citations in total; the most recent, on February 24, 2025, found 2.

That works out to 2.0 citations per licensure survey, against a Greater Cleveland median of 1.5. Its licensure surveys average more citations than the regional median, which is a reason to read the survey reports themselves on the Consumer Guide and ask the administrator what was corrected and how.

Licensure surveys

Complaint surveys

Complaint investigations: 11 on record with 5 citations; none was flagged for substandard care or immediate jeopardy. A complaint survey happens when someone files a concern with ODH, so the count reflects reporting as well as care.

Read each survey's findings on the Consumer Guide inspection page by clicking its date.

What do residents say about Eliza at Chagrin Falls in Ohio's satisfaction survey?

Ohio has not published a 2025-2026 resident satisfaction score for Eliza at Chagrin Falls; the state withholds a score when too few residents are eligible or respond, so the absence is not a negative finding on its own.

You can confirm the current status on the state's Long-Term Care Quality Navigator. Without a survey score, the inspection record above and a conversation with current residents' families carry more weight.

Family survey (2021). In the older Residential Care Facility Family Satisfaction Survey, families rated Eliza at Chagrin Falls 70.7 out of 100 against a state average of 76.9. Treat it as background: it predates current leadership at many communities. 2021 family survey report (PDF).

Where is Eliza at Chagrin Falls, and what else is licensed nearby?

Eliza at Chagrin Falls is at 16695 Chillicothe Road, Bainbridge, Ohio 44023, in Geauga County, where families are served by Western Reserve Area Agency on Aging (WRAAA) and the Region 10A Long-Term Care Ombudsman (1-800-365-3112).

Geauga County sits east of Cuyahoga County. Its age-65-and-older figure is drawn from an earlier data vintage than the other counties in this region; treat Geauga's senior count as a rougher approximation. Geauga County is served by University Hospitals' regional hospital and outpatient sites, with the Cleveland main campuses about 40 minutes west; ask how the community handles transport to specialist appointments. See our Geauga County guide.

Other licensed communities near Bainbridge

• Arden Courts (chagrin Falls) · Chagrin Falls, 64 licensed beds
• South Franklin Circle · Chagrin Falls, 44 licensed beds
• Maplewood at Chardon · Chardon, 140 licensed beds
• Jennings at Notre Dame Village · Chardon, 72 licensed beds
• The Residence of Chardon · Chardon, 52 licensed beds
• Thistle House Senior Living · Chardon, 22 licensed beds

What does assisted living cost at a community like Eliza at Chagrin Falls?

Ohio's statewide median for assisted living is $6,103 a month (2025 CareScout Cost of Care Survey); no primary source publishes a Cleveland-only figure, and Eliza at Chagrin Falls's own rates depend on apartment type and care level.

Ask Eliza at Chagrin Falls for a written, itemized monthly quote for your parent's assessed care level, including what is billed separately. Ohio's Assisted Living Waiver can pay for care services, though not room and board, for Medicaid-eligible residents of participating RCFs; ask whether this community holds a waiver provider agreement and how many residents use it. How Ohio's waivers work.

Does Eliza at Chagrin Falls provide memory care?

Eliza at Chagrin Falls's ODH record does not register Alzheimer's disease services; if the community markets memory care, ask for the written special care unit disclosure Ohio requires under OAC 3701-16-07(F)(5).

Ohio does not license or certify memory care separately, so the disclosure is the one document that spells out the unit's admission and discharge criteria, staff training, staffing, activities, extra costs and physical design. Compare it side by side with another community's. More on the disclosure rule.

How should a family evaluate Eliza at Chagrin Falls?

With 133 licensed beds, Eliza at Chagrin Falls is large enough that staffing can vary floor to floor and shift to shift. Ask for the caregiver-to-resident ratio on the specific wing your parent would live in, both day and overnight, and how many aides are awake after 11 p.m.

Eliza at Chagrin Falls has been licensed since 2002, so ask what has been renovated recently, whether bathrooms are accessible for a walker or wheelchair, and whether any rooms are shared. Visit at least twice, once unannounced near a mealtime, and ask to speak with a current resident's family. Bring the inspection record above and ask the administrator to walk you through the most recent survey.

What should you ask on a tour of Eliza at Chagrin Falls?

Ask about overnight staffing, move-out triggers and the latest ODH survey first; those three answers separate communities faster than any brochure.

• Can I see your most recent ODH survey and your plan of correction?
• Is there a written special care unit disclosure, and may I take a copy home?
• What happens if my parent needs more than 120 days of skilled nursing in a year?
• How many caregivers left in the past 12 months?
• Who is the contact for the family after hours?
• Which needs would require a move out, and how much notice do you give?

Who do you call with a concern about care at Eliza at Chagrin Falls?

Call the Ohio Department of Health complaint line at 1-800-342-0553 for a licensing concern, or the Region 10A Long-Term Care Ombudsman at 1-800-365-3112 for free, confidential advocacy on a resident's behalf.

An ODH complaint can trigger the kind of complaint survey listed in the inspection record above. The ombudsman does not inspect; it investigates and resolves problems such as discharge notices, care-plan disputes and residents' rights issues, and acts only with the resident's consent. Geauga County runs its own Adult Protective Services intake through county Job and Family Services; the statewide fallback is 855-644-6277 (855-OHIO-APS). For immediate danger, call 911. How complaints work in Ohio.